Shipping policy
Shipping Policy
Last updated: [24/07/2026]
1. Fulfilment Processing Time
Please allow 3–4 days for us to prepare your order before it's dispatched.
This fulfilment time is part of what makes each plushie special, but it does mean orders take a little longer to leave us than a mass-produced item would.
2. Delivery Time
Once dispatched, delivery typically takes a further 7–10 days, wherever in the world you're ordering from.
In total, please allow up to 7–10 days from dispatch, on top of the 3–4 day fulfilment processing time, for your plushie to arrive at your door.
3. Shipping Costs
We're proud to offer completely free shipping, that means £0 on every order, to every destination, with no minimum spend required!
4. Where We Ship
We ship worldwide. Wherever you are, the same processing and delivery estimates above will apply.
Please note that for orders outside the UK, your country's own customs process may occasionally add a small amount of additional time beyond our stated estimate, this is outside our control, but delays of this kind are uncommon.
5. Busy Periods
Around Christmas and Easter, we see a significant surge in orders, which is a wonderful thing, but it does mean processing and delivery may take longer than usual during these times. We'd always rather take a little extra care than rush, so please build in some extra time if you're ordering for a specific date, and we'll do our best to keep you updated if a longer delay is expected.
6. Order Confirmation and Tracking
You'll receive an email confirmation as soon as your order is placed. If tracking information becomes available once your order ships, we'll pass this along by email so you can follow its journey to you.
7. Incorrect Delivery Addresses
Please double-check your delivery address at checkout, we're a small team and aren't always able to catch address errors before an order is dispatched. If you spot a mistake shortly after ordering, email us straight away at judith@blancgrove.com and we'll do our best to update it before it ships.
We're not able to take responsibility for orders that are delayed or misdelivered as a result of an incorrect address provided at checkout, but we'll always try to help resolve the situation where we can.
8. Delayed or Missing Parcels
If your order hasn't arrived within the estimated timeframe (including any extra time during busy periods), please get in touch. We'll help trace the parcel, and if it genuinely appears to be lost in transit, we'll arrange a replacement or a full refund.
9. Contact Us
Questions about your order or delivery? We're happy to help.
Email: judith@blancgrove.com
We're a small business, every message reaches a real person, not a support queue.