Terms of service

Terms & Conditions

Last updated: [24/07/2026]

Welcome to Blanc Grove. These Terms & Conditions ("Terms") govern your use of our website and any purchases made through it. By browsing our website or placing an order with us, you agree to be bound by the terms set out below. If you do not agree with any part of these Terms, please do not use this website or place an order.

Please read them carefully before purchasing.

1. Definitions

"We", "us", "our" refers to Blanc Grove.
"You", "your", "customer" refers to the person browsing the website or placing an order.
"Products" refers to any items listed for sale on this website, including the Breathing Jesus Plushie and any related accessories.
"Order" refers to a request to purchase Products submitted through our website.

2. About Us

Blanc Grove is a small goods business based in England. We are not currently a registered limited company.

For any questions about an order, our products, or these Terms, please contact us at:

Email: judith@blancgrove.com

We do not publish a public business address or phone number at this time. All communication is handled by email, and we aim to respond within a reasonable timeframe.

3. Eligibility to Order

By placing an order, you confirm that:

You are at least 18 years old, or are placing the order with the knowledge and consent of a parent or guardian.
You are legally capable of entering into a binding contract.
The information you provide us at checkout (delivery address, contact details, payment information) is accurate and complete.

4. Our Products

Product photography is for illustrative purposes only. Small variations in colour, stitching, or finish may occur.
Recommended age: 3 years and above, due to small battery components.
Products require 3 x AAA batteries, which are not included.
Adult supervision is highly recommended when installing or replacing batteries.
We make reasonable efforts to ensure product descriptions, dimensions, and materials listed on our website are accurate, but minor discrepancies may occasionally occur.

5. Orders and Acceptance

Adding an item to your basket does not guarantee availability. All orders are subject to acceptance and stock availability.
A contract between you and us is only formed once we confirm your order (for example, by sending an order confirmation email). Until that point, we may decline or cancel an order at our discretion, for example due to pricing errors, stock issues, or suspected fraudulent activity.
If we cancel an order after payment has already been taken, you will receive a full refund within a reasonable timeframe.
You will receive an order confirmation by email once your order has been placed. Please check this confirmation carefully and contact us promptly if any details are incorrect.

6. Pricing and Payment

All prices are listed in GBP (£) and include VAT where applicable.
Payment is taken in full at the time of order, via the payment methods available at checkout.
We reserve the right to change prices at any time, but changes will not affect orders that have already been confirmed.
In the unlikely event that a product is listed at an incorrect price due to a technical or human error, we reserve the right to cancel the order and issue a full refund, even if payment has already been processed.

7. Shipping and Delivery

Orders are carefully crafted and typically take 3–4 days to craft and package before dispatch.
Delivery typically takes a further 7–10 days and is available worldwide, with free shipping included on every order.
During busier periods (such as Christmas and Easter), order volumes increase significantly and dispatch or delivery times may take longer than usual. We appreciate your patience during these periods and will always aim to keep you informed if a significant delay is expected.
Risk in the Product (responsibility for loss or damage) passes to you once the item has been delivered to the address provided at checkout.
We are not liable for delays caused by couriers, customs processing, incorrect address details provided by the customer, or other circumstances outside our reasonable control. If your order has not arrived within a reasonable time of the estimated delivery window, please contact us and we will do our best to assist, including tracing the order with the courier where possible.
It is your responsibility to provide a complete and accurate delivery address. We are not responsible for orders that are delayed, lost, or misdelivered as a result of incorrect address information provided at checkout.

8. Your Right to Cancel and Return (UK Consumer Rights)

If you are a consumer based in the UK, you have the right to cancel your order and receive a refund within 14 days of receiving your item, without needing to give a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To cancel and return an item:

Contact us at judith@blancgrove.com within 14 days of receiving your order to let us know you wish to cancel.
Send the item back to us within 14 days of telling us you wish to cancel. We will confirm a return address by email once you contact us.
Items should be returned in their original condition where reasonably possible, though we understand items like ours may show light signs of handling.
You are responsible for the cost of returning the item, unless it arrived faulty, damaged, or not as described.
Once we receive the returned item, we will process your refund within 14 days, using the original payment method.

This right to cancel does not affect your separate statutory rights under the Consumer Rights Act 2015 if an item is faulty, not as described, or not fit for purpose (see Section 9 below).

For customers outside the UK: we apply the same 14-day return standard to all customers worldwide, regardless of local consumer protection law, as a matter of our own policy. If the consumer law in your country provides greater protection than the terms described here, your local rights will still apply and are not limited by this policy.

9. Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or different from what you ordered, please contact us at judith@blancgrove.com as soon as reasonably possible, ideally within 30 days of delivery, including:

Your order number
A description of the issue
Photos or video showing the fault or damage

We will assess the issue and offer a repair, replacement, or refund as appropriate. This section reflects your rights under the Consumer Rights Act 2015 for UK consumers, and we aim to offer the same standard of resolution to all customers regardless of location.

10. Product Safety

Our plushies are made from natural cotton fabric with polyester fibre filling, and contain a battery-powered light and sound unit housed in a separate rear compartment.
The battery compartment includes a secure closure and a dedicated ON/OFF switch.
A remote control is included so the toy can be operated without needing to access the battery compartment during normal use.
This product is a comfort toy and is not intended as a substitute for adult supervision, particularly for children at the younger end of the recommended age range.
Please dispose of batteries and packaging materials responsibly and keep them away from young children.
If you have any safety concerns about a product you've received, please stop using it and contact us immediately at judith@blancgrove.com.

11. Intellectual Property

All content on this website, including product designs, photography, written copy, and branding, is the property of Blanc Grove (or used with permission) and may not be copied, reproduced, redistributed, or used for commercial purposes without our prior written permission.

12. Limitation of Liability

We aim to ensure all information on this website is accurate and kept up to date, but we do not guarantee it is entirely free from errors or omissions.

To the fullest extent permitted by law:

We are not liable for indirect or consequential losses arising from your use of this website or our Products.
Our total liability to you for any claim relating to a Product is limited to the price paid for that Product.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be limited or excluded under English law, including your statutory rights as a consumer.

13. Our Mission

Blanc Grove is a small business with deep roots in Christian faith and community. We care passionately about supporting traditional small churches and the important role they play in local life. A portion of our profits goes toward causes that help keep that spirit alive.

Please note that all purchases made through our website are standard commercial transactions for physical goods. They are not charitable donations and are not eligible for Gift Aid or any form of tax relief.

14. Promotions and Discount Codes

From time to time, we may offer discount codes or promotional pricing. Unless stated otherwise:

Discount codes cannot be combined with other offers.
Promotions are valid for the period stated and may be withdrawn or amended at our discretion.
Promotional pricing does not apply retroactively to orders placed before the promotion began.

15. Privacy

We collect and use personal information (such as your name, delivery address, and email) only as needed to process and deliver your order, and to respond to any queries you raise with us. We do not sell customer data to third parties. For more detail, please refer to our Privacy Policy [LINK, if you have one, otherwise this line can be removed].

16. Force Majeure

We will not be held responsible for any delay or failure to perform our obligations under these Terms where that delay or failure results from events outside our reasonable control, including but not limited to extreme weather, illness, courier disruption, or other unforeseen circumstances.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court or other authority, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

18. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, legal requirements, or website functionality. The version in effect at the time you place an order will apply to that order. We recommend checking this page periodically if you shop with us regularly.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of this website will be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protection rights you may have in your own country of residence.

20. Contact Us

If you have any questions about these Terms, an order, or anything else, please get in touch: